Merch Facts

SHIPPING & DELIVERY INFORMATION

A&G Merch has determined the best, most efficient shipping methods, based on the merchandise you have selected. Large items, such as sofas, cannot be shipped in the same manner as pillows and other small items. For example, a sofa will ship via a trusted freight carrier and a pillow will ship UPS. We've selected the best professional carriers to ensure that your order arrives to you in excellent condition and in a timely manner. We will let you know the method of shipping at the time of your order. All of the shipping options immediately below apply to shipping within the 48 contiguous United States. Please contact us at igotit@aandgmerch.com with any questions.

SHIPPING OPTIONS
  • 1. White Glove delivery – Furniture can be shipped via white glove delivery anywhere within the United States. They will bring the piece to your room of choice, unwrap and inspect. After you have approved, they will take all debris with them. Please be sure to inspect carefully prior to signing the delivery paperwork.
  • 2. UPS standard delivery - Most non-furniture items can ship UPS ground service.
  • 3. UPS express delivery – Most non-furniture items can ship UPS express.
  • 4. In-store Pickup
  • 5. Complimentary delivery – A&G Merch Gift Cards ship free of charge via UPS ground service
INTERNATIONAL CHECKOUT (General)

At A&G Merch, we do our best to accommodate all preferences and ship to most requested locations. A&G Merch has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. International Checkout, will ship to all destinations around the world including APO/FPO addresses.

Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by international credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

All inquiries regarding your international order should be directed to International Checkout at: support@internationalcheckout.com.

INTERNATIONAL CHECKOUT (Dropshipping)

Important information regarding Dropshipping with International Checkout: It is common place in our industry to process international orders with a delivery address in the United States. International Checkout will process these orders on your behalf as the customer is still utilizing an international form of payment. When International Checkout returns to your site to place the order, we will update the shipping address to reflect the US delivery address the customer has requested. We ask that you ship these items directly to the US address provided rather than shipping the items to our domestic facility as this reduces cost and transit time.

All inquiries regarding your international order should be directed to International Checkout at: support@internationalcheckout.com.

RETURN POLICY

All returns accepted for STORE CREDIT ONLY.

All returned items are subject to a 20% re-stocking fee.

FURNITURE – The store must be notified of the return within 5 days of purchase. The item must arrive back to our store in its ORIGINAL CONDITION AND PACKAGING.

HOME GOODS – The item MUST be received at the store no later than 14 days from purchase. The item must be in its ORIGINAL PACKAGING and undamaged.

Shipping and freight charges on all items are NON-REFUNDABLE and will be deducted from store credit.

Please include a copy of your invoice. Please send all items to:

A&G Merch
Attention: Returns
111 North 6th Street
Brooklyn, NY 11249
718.388.1779

All items will be inspected upon arrival. If received within the above referenced time period and in sellable condition, a store credit will be issued in the form of a gift card and sent by USPS.

We do not accept returns on HOLIDAY MERCHANDISE or SALE ITEMS. These items are final sale.

FREIGHT DAMAGE

We inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please do not accept delivery of items that are visibly damaged and please contact us ASAP.

Please take pictures of the damaged item immediately. We will contact you to exchange or replace any damaged items. Please be sure that you do not sign any delivery paperwork before inspecting the piece. If you do accept delivery please note on the driver’s forms any and all damage you see.

If the damage was not visible and you accepted your delivery. DO NOT WORRY, we have amazing repair people. Please send us an email including pictures ASAP and we will get it fixed ASAP. If we cannot fix it, we will get you a replacement ASAP. We are here to help so no need to freak out.

Email: WBURG@aandgmerch.com
Phone: 718.388.1779

BACK ORDERS

We try hard to keep everything in stock at all times but sometimes items sell out. You have the option to purchase and wait for them to arrive, at which time we will ship them out to you. You also can send us an email and we will notify you the second it comes back in stock and you may purchase it then. For all back-ordered items you will receive an email from us giving you an estimated time frame for the back-ordered item. You may cancel your order any time before the item arrives back in stock.

EVENTS BEYOND OUR CONTROL

We maintain no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including but not limited to strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, acts of god, explosion or accident. Our lawyers made us write that.

ANYTHING ELSE YOU CAN THINK OF

Customer service is the most important part of A&G Merch. If you have any questions about ANYTHING, don’t hesitate to call us and we will do the best we can to answer your questions or solve your dilemma.

Please contact us at WBURG@AandGMerch.com for any and all questions, concerns or ways we can improve the A&G Merch shopping experience.