MERCH FACTS


 

SHIPPING OVERVIEW 

SMALL MERCH WILL SHIP BY UPS OR USPS

BIG MERCH AND UPHOLSTERY WILL SHIP BY TRUSTED FREIGHT CARRIER

WE SHIP TO THE 48 CONTIGUOUS UNITED STATES

WE SHIP INTERNATIONALLY AS WELL AS TO APO/FPO ADDRESSES

TO PLACE AN INTERNATIONAL ORDER SIMPLY ADD WHAT YOU LIKE TO YOUR CART, THEN CLICK INTERNATIONAL AT THE BOTTOM LEFT OF THE PAGE. (OR CLICK HERE.)

TO HANDLE ALL INTERNATIONAL ORDERS, WE HAVE PARTNERED WITH A PROFESSIONAL INTERNATIONAL SHIPPING COMPANY.   THE INTERNATIONAL SHIPPING BUTTON WILL BE VISIBLE IN YOUR SHOPPING CART ALL DETAILS SURROUNDING INTERNATIONAL ORDERS CAN BE FOUND HERE 

ALL INTERNATIONAL ORDER INQUIRIES SHOULD BE DIRECTED TO:  support@internationalcheckout.com.

FOR QUESTIONS REGARDING ORDERS SHIPPING WITHIN THE 48 CONTIGUOUS STATES PLEASE CONTACT US AT: HELLO@AANDGMERCH.COM

 

 

RETURNS

BEING A SMALL, INDEPENDENT RETAILER WE ARE UNABLE TO ACCEPT ANY RETURNS FOR:  BIG MERCH, UPHOLSTERY, HOLIDAY OR SALE ITEMS

SMALL MERCH RETURNS WILL RECEIVE STORE CREDIT

ALL RETURNS NEED TO BE RECEIVED BY A&G MERCH WITHIN 30 DAYS

THE ITEMS MUST BE UNDAMAGED AND IN THE ORIGINAL PACKAGING

SHIPPING CHARGES ARE NON-REFUNDABLE AND WILL BE DEDUCTED FROM THE STORE CREDIT

PLEASE INCLUDE A COPY OF YOUR INVOICE WITH YOUR RETURN

 

RETURN ADDRESS:

A&G MERCH RETURNS

111 NORTH 6TH STREET

BROOKLYN, NEW YORK 11249

718.388.1779

 

FREIGHT DAMAGE

WE INSPECT ALL OUR MERCH BEFORE IT LEAVES OUR STORE, FACTORY OR WAREHOUSE.  IN THE UNLIKELY EVENT YOUR ITEMS ARRIVE VISIBLY DAMAGED, PLEASE DO NOT ACCEPT DELIVERY OF THE ITEMS, TAKE PICTURES OF THE DAMAGED BOXES AND NOTE ALL THE DAMAGE ON THE DRIVER'S FORMS BEFORE SENDING THE TRUCK AWAY

IN ADDITION, PLEASE CONTACT US AS SOON AS POSSIBLE / 718.388.1779 / SO WE CAN IMMEDIATELY REMEDY THE SITUATION.  WE ARE HERE TO HELP AND WILL BE HERE UNTIL YOU ARE 100% OVER JOYED WITH YOUR PURCHASE

IF THE DAMAGE WAS NOT VISIBLE TO YOU UNTIL AFTER DELIVERY,  PLEASE TAKE PICTURES AND CONTACT US IMMEDIATELY SO WE CAN REMEDY THE SITUATION AS SOON AS POSSIBLE.  WE ARE HERE TO HELP IN ANY AND ALL SITUATIONS  

YOU WILL NEVER BE RESPONSIBLE FOR DAMAGED MERCHANDISE

 

BACK ORDERED ITEMS

SOMETIMES ITEMS SELL OUT BEFORE WE ARE ABLE TO TAKE THEM DOWN FROM THE WEBSITE IN THIS SITUATION, YOU HAVE THE CHOICE OF WAITING FOR THE ITEM OR A FULL REFUND IN THIS SITUATION, WE WILL CONTACT YOU IMMEDIATELY WITH AN ESTIMATED TIME FRAME SO YOU ARE ABLE TO DECIDE WHAT WORKS BEST FOR YOU

YOU ARE ALWAYS ABLE TO CANCEL A BACK-ORDERED ITEM AND REQUEST AN EMAIL ONCE THE ITEM IS BACK IN STOCK

 

EVENTS BEYOND OUR CONTROL

THE LAWYERS MADE US INCLUDE THIS PARAGRAPH, SORRY IT IS SO FORMAL:

WE MAINTAIN NO LIABILITY FOR ANY FAILURE TO DELIVER ORDERED GOODS OR ANY DELAY IN DOING SO, OR FOR ANY DAMAGE OR DEFECT TO GOODS DELIVERED THAT IS CAUSE BY ANY EVENT OR CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO: STRIKES, LOCK-OUTS AND OTHER INDUSTRIAL DISPUTES, BREAKDOWNS OF SYSTEMS OR NETWORK ACCESS, FLOOD, FIRE, WEATHER, ACTS OF G-D, EXPLOSION, ACCIDENT OR TERRORIST ATTACK.  

AGAIN, WE APOLOGIZE AND OUR LAWYERS MADE US DO IT

 

 EVERYTHING ELSE

CUSTOMER SERVICE THE MOST IMPORTANT PART OF A&G MERCH.  IF YOU HAVE ANY QUESTIONS ABOUT ANYTHING AT ALL, PLEASE CALL US.  WE WILL DO THE BEST WE CAN TO ANSWER YOUR QUESTIONS OR SOLVE YOUR DILEMMA  / HELLO@AANDGMERCH.COM